What We Do Not Take On
We work out of 732 W Randolph St, in the and most of our calls come from the neighborhoods within a few miles of there - and out through the near-south and near-west blocks toward. That's the footprint. We don't run trucks out to the far collar suburbs, and we're upfront about that on the phone before you wait around for a truck that isn't coming.
We also don't take on jobs that aren't garage doors. No fence gates, no fabricated metal work, no general handyman list with a door repair tacked on the end. If a job comes in that's really a framing problem or a foundation settling issue under the slab, we'll tell you that's outside what we do, because doing it anyway just means you pay twice.
A lot of the housing in this service area went up between 1938 and 1994, with plenty from the 1960s and 70s - that's the stock we know: older steel sectional doors on worn extension springs, torsion setups added later that don't match the header, openers bolted onto framing that's shifted over sixty-plus years. If your door is newer construction with a warranty claim against the builder, that's a call to them first, not us.
Who Turns Up
Whoever shows up at your door knows this area's housing - the 1960s and 70s builds that make up most of what's around and the blocks toward plus the older 1930s-40s stock closer to the. Median household income across the service area sits around $80,202, and a good chunk of the roughly 223,261 owner-occupied houses here are carrying original hardware from decades back - that shapes what we carry on the truck and what we expect to find when we open a panel.
We show up, look at the door in front of us, and tell you what's actually wrong with it before touching a wrench. That's it. No sales pitch about a maintenance plan you don't need, no upsell script. If the fix is small, we say so and charge for the small fix. If it's not - if the drum is cracked or the track is bent past straightening - we'll say that too, and let you decide.
